What we receive, and what this website does not store.

Who this policy covers

This policy explains what Britflix TV does with personal information when you use britflixtv.com, email [email protected], or message WhatsApp +44 7493 482855. Britflix TV is the trading name used for this subscription service.

What we collect

If you message us, we receive the details you choose to send: your name, email address, phone number, device, the plan you want, and anything in the message. Payment details for cards, PayPal, bank transfer, or crypto are handled on the payment method you pick. Do not send full card numbers over WhatsApp or email.

The storefront stores the selected package ID in your browser to remember your basket. It does not store card details. When online billing is connected, customer accounts, invoices and payment records are handled by the billing portal. The contact form opens WhatsApp or your email app with the text you typed.

How we use it

We use those details to:

• Send a trial, a subscription line, or a portal URL
• Take or confirm payment
• Answer setup and billing questions
• Handle a refund request tied to unresolved downtime
• Keep a record of the order in case you write back

How long we keep it

Order messages are kept long enough to run the subscription, deal with a refund window, and answer a follow-up about the same line. You can ask us to delete a conversation that is no longer needed for an active subscription or a payment dispute.

Who else sees it

We do not sell personal information. WhatsApp, your email provider, and the payment service you choose process the message or payment under their own terms, because that is how the message or payment is delivered.

Cookies and basket storage

The storefront uses local storage for your selected package ID. Removing your basket clears that selection. It does not set advertising cookies or run a third-party analytics tracker. The separate billing portal may use cookies to manage login, checkout and payment security. A host or browser may still store a strictly technical log, such as an IP address in a server log, to keep the site online.

Your requests

To ask what we hold, to correct it, or to delete it, email [email protected]. You can also contact the ICO if you think your information has been handled unlawfully. We will respond to a straightforward request within one month.